San Jose State University - Connect2

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CHECKOUTS:

Extended checkouts will continue for items essential for hybrid working, teaching, & learning, by appointment.

The last day of the semester: Spring 2025: Wed May 21 | Summer 2025: Mon Jun 7 & Mon Aug 11  | Fall 2025: Wed Dec 17
Semester Bookings: Fall & Spring bookings open approx 2 weeks before the semester begins.

• STAFF, FACULTY, & STUDENTS Checkout Duration: Verified Enrollment/Employment duration
  
  
• LAPTOPS - Laptops may appear unavailable in Connect2 if all laptops are checked out. Please check back later. If you don't need your laptop for summer or winter, we may request a return for vital system updates.
  LAPTOP SOFTWARE: All laptops must connect to the campus network at least 1 time in a 180 day period or the Microsoft licensing will expire. If yours has expired, see: MY SOFTWARE LICENSES EXPIRED/VPN FIX. 
  
  

RETURNS:

Returns will be due back per your affiliation with SJSU or per the notification you receive from staff during the booking process. Keep in mind that you select your designated return date during the checkout process and we will verify your enrollment before confirmation.

IMS reserves the right to recall all equipment to be returned for refresh or repairs.

MLK Library: 
If you checked out equipment directly from the MLK library please contact the library for details regarding your booking.

IMS is now participating in the CSUCCESS Program! SJSU IT provides Mac & Windows laptops as well as Hotspots for matriculated students to borrow at no cost to them, while supplies last (Limit one IT hotspot per Household to ensure availability). Access to technology should never be a barrier for the education of our currently enrolled students. To learn more visit: https://www.sjsu.edu/it/services/academic-tech/equipment-loaning/csuccess.php

:) How are we doing? Let us know here

Help

EQUIPMENT LOSS REPORT (STEPS)
(All stolen/Lost/Missing: Police report required)

• 1. FILE POLICE REPORT (Request a copy)
  
  • ON CAMPUS STOLEN - UPD: (408) 924-2222
  • ON CAMPUS LOST - UPD
  • OFF CAMPUS LOST or STOLEN - SJPD
    
    
• 2. PROPERTY LOSS REPORT
  SJSU PROPERTY LOSS REPORT [docusign]

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HOW TO BOOK ONLINE:

Simply:

• 1. Booking: Log in and book with us here in Connect2, as long as you are actively enrolled or employed at SJSU. (Please be careful not to mistakenly book your items for a few hours.)
  
  
• 2. Booking Summary: You'll receive an automated booking summary to your SJSU email.
  
  
• 3. iSupport Email: SJSU Customer Service will contact your SJSU email iSupport Ticket, to confirm your checkout/in dates, and verify contact details, as well as enrollment status.
  
  
• 4. Pick Up: Show up in person with your Tower ID or Govt. ID and your Booking Confirmation. You may not pick up equipment for someone else.
  
  
• 5. Return: If you are unable to return the equipment yourself, someone else may do so on your behalf. Please ensure all accessories are included and personal items are removed. Equipment may be returned on or before the designated return date. Walk-ins are welcome for early returns. Late returns are not permitted, so please call in advance if you anticipate a delay.
  
  
• If you need to alter a current booking's date & time, please email classroom-support@sjsu.edu or reply to your appointment ticket email from SJSU Customer Support. 

Terms & Conditions

SJSU IT IMS LOANING TERMS & CONDITIONS

IMS provides no-cost equipment rentals for Faculty, Staff, & Matriculated Students

• A CURRENT TOWER ID MUST BE PRESENTED AT CHECKOUT (must be scannable)
  • If your tower ID has not yet arrived, please provide a valid form of Government ID (passport, driver's license, state ID). IMS will verify your enrollment before your booking confirmation.
• For 1st time bookings, you will need your DUO authentication fob/code as required by SJSU to log in to Connect2 for the 1st time. This will auto-register you in our system.
• I'm LATE: Please call if you are running late. Bookings are automatically canceled if the equipment is not picked up within 2 hours of the scheduled pickup time. 

ACADEMIC USE

• Equipment may not be checked out for non-academic use.
• Customers may not check out equipment for use by another person or organization. All parties will be suspended.
• Customers may not check out equipment for out-of-state (including international) use or travel
• Laptops are not for personal use and must be returned in their original condition; Including, but not limited to: Laptops returned with stickers or external personalizations, reimaged or with altered operating systems, factory reset, partitioned, or with non-academic or unapproved software installed. IMS is not responsible for data storage or loss upon return. Please see specific laptop Terms. Student/Research assistants & volunteers may be able to see and book Staff equipment, but because the resources are reserved for SJSU Faculty & Staff, the bookings will be denied.
• Laptop Exchanges for minor differences in specs are not permitted. IMS has verified with Deans from all respective disciplines, to ensure all IMS laptop specs suffice for your programming & software needs. If you need a more robust system OR specialized software, please reach out to your department as they can provide you with specialized equipment for your learning & teaching needs. You may also qualify for a free personal device via the US BROADBAND BENEFIT PROGRAM. 
• Wifi Hotspots: limit to one IT hotspot per household to ensure availability for those in need
• Students must be currently enrolled in classes and able to provide their course name/number & contact information upon check-out.
• Staff, Faculty, and Students: All items must be returned upon separation from SJSU.
• Only one like device can be checked out at a time: adapter, photography, laptop, video, audio playback, digital recording device, etc. is permitted per checkout without prior IMS authorization.
  • Authorization is required for bookings containing larger quantities of like devices.

RESTRICTION & SUSPENSION

• Customers must agree to an end-user agreement stating that the equipment will be safe and secure, while in their care, and returned in the same condition.
• If it is confirmed that a customer has checked out equipment for use by another person or organization, or the equipment is lost, stolen or broken in another person's care, both customers will be restricted with possible academic violations or holds.
• If equipment is late 3 times, or 3 days, or causes the cancellation of another customer's booking, the customer will be restricted from accessing loaner equipment for a minimum of 1 semester.
• Repeated incidents may result in a 1 year or indefinite suspension and/or conduct violation.
• If the loaner equipment is lost, stolen, or damaged, the customer will be restricted from accessing loaner equipment for a minimum of 1 semester with possible fees, account holds, or restrictions.
  • Some equipment may be replaceable. If so, IMS will provide you with a purchase link.
  • Stolen & Lost equipment requires a Police report. (See the "help" section above)
  • If customers provide false, misleading, or incorrect information, academic conduct violations will be reported.
  • Equipment will be reported stolen to UPD if all attempts to reach a customer have failed. Conduct violations and academic holds may also apply.
• IMS staff may contact customers regarding equipment checkouts, via any contact method provided by SJSU or at checkout or available internally.

FAIR CHANCE PROGRAM STRICTLY ENFORCED

If a booking is not required for course completion, or has an excessive duration/amount of equipment, which may prohibit others from successfully teaching a class or completing an assigned project on time, we reserve the right to edit the booking to ensure equipment is available and accessible for all. Select equipment has a 24-hour wait period between bookings.

STANDARD WINTER & SUMMER BREAK

Spring & Winter Break checkout may be disrupted during our bi-annual inventory audit as no classes or academic events are scheduled during that time. We will be verifying & refreshing our inventory to ensure we can provide you with the latest technology! Your cooperation is highly appreciated.

During Winter & Summer break class sessions, IMS staff will verify proof of the following:

1. Enrollment in a class, or current employment at SJSU
2. That student equipment is needed for a class project & during class time

CHECKOUT RENEWALS - General

• If more time is needed to complete your assignment, you may call to request a renewal at (408) 924-2888.

- PA SYSTEMS

• Same-Day Checkout for Students
• No checkout for off-campus or fraternal organization events.

CSU
All Policies are in accordance with the presidential directive and University Asset procedures, which are designed in accordance with California State University policies as set forth in CSU ICSUAM policy sections 3150 and 3250 and to the CSU Administration of University Property Equipment Procedures manual pertaining to acquisition, use, and disposition of equipment. Chancellor’s Executive Order 649 delegates authority to campus presidents to establish and maintain a system of internal controls to safeguard University equipment.