Health/Safety Protocols

All members of the campus community are expected to fully comply with the protocols and guidelines outlined in this section to ensure the well-being of our campus community.

Before Coming to Campus

Symptom Monitoring

Students, faculty, and staff who have been instructed or permitted to return to campus must conduct symptom monitoring every day before traveling to (or, for on-campus residents, moving through) campus. You must be free of ANY symptoms potentially related to COVID-19.

At this time, these symptoms include one or more of the following:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Chills
  • Repeated shaking with chills
  • Runny nose or new sinus congestion
  • Muscle pain or body aches
  • Headache
  • Sore throat
  • Fatigue
  • Nausea
  • Vomiting
  • Diarrhea 
  • New Gl symptoms
  • New loss of taste or smell

You may not return to campus if you have:

  • Tested positive for COVID-19. The local Public Health Department will be notified by the testing agency when an individual tests positive for COVID-19. Even if you aren’t exhibiting symptoms, SJSU requests that you complete a “Reporting a Case of COVID-19” online form. A report case manager will contact you shortly after the initial survey. They will offer support resources and inquire about recent on-site activity and university related contacts that could require notification.

If you have recently traveled internationally, there are additional restrictions regarding international travel from the Centers for Disease Control and Prevention.


Students and employees who are living and/or working on campus are encouraged to be tested once a month per Santa Clara County Public Health Department guidance. This testing interval is recommended by the Public Health Officer and accounts for the incubation period of the virus, potential exposure, and testing capacity. Individuals who test positive for COVID-19 will be asked to share that information through the“Reporting a Case of COVID-19” online form. Faculty, staff, and students (non-athletes) will not be required to be tested before returning to campus to work.

Faculty and staff can seek testing through their primary care provider. Students, faculty, and staff can also seek testing through one of several free county testing sites ( The county public health office has indicated that they will notify SJSU if contact tracing indicates a positive case within the community.

Contact Tracing

If you test positive for COVID-19 in Santa Clara County, someone from the County of Santa Clara’s contact tracing team will contact you. This procedure is used to help inform you of care and resource options, as well as help identify other people you might have come in contact with, in order to properly take precautions to prevent the spread of the virus. You will be interviewed on the following topics:

  • Symptom monitoring and care access:
    • How are you feeling;
    • Do you have access to a primary care provider? If not, you will be provided resources on how to be connected to one;
    • How to monitor your symptoms;
    • How to properly isolate and quarantine yourselves in their residence;
    • If you cannot safely isolate and quarantine yourself in their residence (e.g., no private space to do so), you will be referred to housing resources and services.
  • You are considered a close contact of a COVID-19 positive person if you were within 6 feet for 15 minutes or more, regardless of whether either person was wearing a face covering, during the period the COVID-19 positive person is considered contagious.

Contact tracers will then follow-up with the individuals identified by you in order to notify them, encourage them to quarantine themselves, educate them on self-monitoring, and provide resources as needed. They will also be interviewed for potential individuals they were in contact with within a certain time period and contact tracing protocols will be repeated with those individuals.

Please note, that contact tracers will never ask for financial information, social security numbers, or for immigration status/citizenship.

Populations at Higher Risk for COVID-19 Infection

According to the CDC, individuals with certain conditions may have a higher risk for COVID-19 infection. Those conditions may include:

  • Older adults (aged 65 years and older)
  • People with HIV
  • Asthma (moderate-to-severe)
  • Chronic lung disease
  • Diabetes
  • Serious heart conditions
  • Chronic kidney disease being treated with dialysis
  • Severe obesity
  • Being immunocompromised

Employees who have been instructed to return to work on-site and have concerns about doing so due to a medical condition that places them in a higher risk group, those who are pregnant, or those who wish to seek ADA reasonable accommodations related to returning to the workplace should visit the Employment Accommodations Resource Center (EARC) website or call 408-924-6003. Students who have concerns should visit the Accessible Education Center website or call 408-924-6000.

Personal Health and Safety Practices

Due to the potential asymptomatic nature of COVID-19, one could spread the virus without feeling sick. Therefore, the SJSU campus community is expected to follow the personal health and safety practices.

Physical Distancing

Keeping space between you and others is one of the best tools to avoid being exposed to the COVID-19 virus and slowing its spread. Since people can spread the virus before they know they are sick, it is important to stay away from others when possible, even if you have no symptoms. Physical distancing is important for everyone, especially to help protect people who are at higher risk of getting very sick.

The only physical distancing requirement that remains on campus at SJSU is for unvaccinated individuals. If you are unvaccinated, you must wear a mask if you are outdoors and unable to maintain six feet of physical distance from others. 

Face Coverings/Masks

Masks or face coverings must be worn by everyone while inside campus facilities or in a shared vehicle for a university-sponsored activity, regardless of vaccination status. The only exception is if you are in a private office alone with the door closed or when you are eating or drinking. 

In addition, individuals who are not fully vaccinated are also required to wear a mask when conducting field research tasks requiring interactions, and when outdoors and it is not possible to maintain six feet of physical distance from others. 

Exceptions to the above for unvaccinated individuals are: 1) When alone in a vehicle while conducting a university-sponsored activity; 2) When alone in a private office with the door closed; 3) If work cannot be achieved safely with a mask in place; or 4) If an individual has an approved accommodation.

SJSU has purchased face coverings/masks that will be available for returning students, faculty, and staff at:

  • Facilities Development & Operations building (intersection of San Fernando and 9th Street, across from the North Garage)
  • Parking Offices in the 7th Street Garage
  • Student Wellness Center

For more information on face coverings/masks, visit the Face Coverings/Mask section of the SJSU Adapt plan.

Goggles/Face Shields

Students, faculty, and staff do not need to wear goggles or face shields as part of general activity on campus. Good hand hygiene and avoiding touching your face are generally sufficient for non-healthcare environments.

Coughing/Sneezing Hygiene

If you are in a private setting and do not have on your cloth face covering, remember to always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Then throw used tissues in the trash. Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.


Wash your hands often with soap and water for at least 20 seconds, especially after you have been in public places, or after blowing your nose, coughing, sneezing, or touching your face. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry. Avoid touching your eyes, nose and mouth, and wash your hands after touching your face.

Before and after eating, you should wash your hands thoroughly to reduce the potential transmission of the virus. If eating on campus, you should wear your mask or face covering until you are ready to eat and then replace it afterward. Eating establishments must meet requirements to allow at least six feet of distance between each customer, including lines and seating arrangements. Individuals should not sit facing one another. Employees are encouraged to take food back to their office area or eat outside, if this is reasonable for your situation.

  • Individuals are encouraged to place their Student Union food order through the Boost mobile app to limit crowding in the food court.
  • Individuals should only approach the restaurant counters to place orders (if they are unable to order and pay through the mobile app) or to retrieve their completed order.
  • Bottled or canned beverages will be sold. The soda fountains will be removed or placed out of service.

Hand Sanitizer

Hand sanitizer will be available for returning students, faculty, and staff at:

  • Facilities Development & Operations (FD&O) building (intersection of San Fernando and 9th Street, across from the North Garage)
  • Parking Offices in the 7th Street Garage
  • Student Wellness Center


Healthcare workers in high-risk areas should use gloves as part of PPE (Personal Protective Equipment), but, according to the CDC, gloves are not necessary for general use and do not replace good hand hygiene. Washing your hands often is considered the best practice for common everyday tasks. Gloves are encouraged if you are using an EPA-approved disinfectant to clean your workstation or other shared equipment.

Gloves will be available for returning students, faculty, and staff at:

  • Facilities Development & Operations (FD&O) building (intersection of San Fernando and 9th Street, across from the North Garage)
  • Parking Offices in the 7th Street Garage
  • Student Wellness Center

Obtain COVID-19 Safety Supplies

Ensuring your safety and those around you during the COVID-19 pandemic requires having a supply of face coverings, personal protective equipment (PPE), and sanitary supplies. To address this need, Facilities Development & Operations (FD&O) has created this specialized COVID-19 Safety Supply Request Form. It is designed to streamline requests for the most common COVID-19 safety supplies that you may need to keep your work environment safe.

Who Can Submit a Request

Any student, faculty, or staff member whose presence is required on campus, including our off site work locations (i.e., Moss Landing Marine Laboratory, Child Development Center).

What Happens Once a Request is Submitted

Requests are reviewed by the FD&O Customer Service Center. Should questions arise or if your request is for large quantities or uncommon items, staff in the Customer Service Center elevate the request to a manager for further review. In these cases, you may be contacted to provide further information.

Timeframe for Fulfillment and Information Concerning Delivery

Generally, orders for stocked items will be delivered within three business days following reception of the request, or on the specified date. Be advised that while FD&O has a high level of commonly-needed items on hand, should we need to place additional orders, fulfillment timeframes may be impacted. If this affects your request, we will communicate with you to provide revised timeframes and discuss potential alternatives. 

For other items requested which we do not commonly stock, an FD&O representative will contact you to further discuss your needs, ensure we source the appropriate items, and provide you with an estimated fulfillment timeframe.

Once a request is approved, FD&O staff will gather the order and deliver to the location requested, with locations beyond the main or south campus potentially requiring pick up. Deliveries are designed to be contactless, with staff placing the order inside the room requested without making contact with the requestor. An email will be sent once delivery has been made to notify the requestor. 

Who to Contact if You Have Questions

If you have questions concerning this process or a request that you have already placed, please contact the FD&O Customer Service Center at 408-924-1990 or email

Cleaning and Disinfection

Custodial teams will clean office and work spaces based on CDC guidelines for disinfection and Environmental Health & Safety protocols. Facilities Development & Operations (FD&O) will also maintain hand sanitizer stations at major building entrances, elevator stops and high-traffic areas. Mechanical, electrical, plumbing and monitoring systems will be assessed and readied prior to reopening of buildings.

In addition to cleaning and disinfection provided by FD&O, building occupants should also wipe down surfaces or equipment in shared-space locations before and after use. Examples include copiers, printers, computers, A/V and other electrical equipment, coffee makers, desks and tables, light switches, door knobs. Departments can request EPA-approved disinfection and cleaning supplies from FD&O.

Use of Shared and Public Spaces and Transportation

Public Transportation/SJSU Park & Ride Lot Shuttle Service

If you take public transportation or use SJSU Park & Ride Lot Shuttle Service (when it resumes in January 2021), wear a mask before entering the bus and avoid touching surfaces with your hands. Upon reaching your stop, wash your hands or use hand sanitizers that contain at least 60% alcohol as soon as possible and before removing your mask.


Signage outside a restroom will indicate whether it is in use. If in use, floor markings will indicate where individuals should wait to create appropriate physical distance. Use of restrooms should be limited based on size to ensure at least six feet of distance between individuals. Wash your hands thoroughly afterward to reduce the potential transmission of the virus. Use a paper towel to turn off the water faucet, unless the facility has a touchless faucet. Use a paper towel to open the door while exiting the restroom to prevent coming into contact with high touch areas.


No more than 2–3 people may enter an elevator at a time, so please use the stairs whenever possible. Elevator floors will be marked to indicate where people should stand to maximize distance. If you are using the elevator, wear your face covering/mask and avoid touching the elevator buttons with your exposed hand/fingers, if possible. Wash your hands or use hand sanitizers that contain at least 60% alcohol upon leaving the elevator.

Give priority elevator use to the disabled and/or individuals using:

  • wheelchairs, 
  • medical mobility scooter, 
  • walkers, 
  • canes, 
  • crutches,
  • or individuals with lower extremity cast, brace or splint.

Enter/Exit Control

Entry to buildings will be regulated. A Tower ID card/badge is required for entry to all buildings, and you may not hold or prop open exterior doors for any other person.

Facilities Development & Operations (FD&O), supervising managers, and department and building coordinators will identify usable building access points and coordinate arrival and departure times of staff to reduce congestion during typical “rush hours” of the business day. Staff arrival and departures will be scheduled in 30-minute increments to reduce personal interactions at building access points, hallways, stairs/elevators, etc.

Once you have been instructed or permitted to return to the campus, you should report to your office or classroom through the designated building access and at the designated time to limit the number of people entering and exiting buildings at any one time.