Help

Contact Us
- Email chrs@sjsu.edu with requests for training and help or general questions about CHRS or CHRS Recruiting.
  
  For questions about faculty recruitments, please email up-faculty-appointments@sjsu.edu.
  
  For questions about staff or MPP recruitments, please contact your Recruiter.
Open Labs - PageUp and PeopleSoft
- Open Labs are offered twice a week to users who would like hands-on assistance with the CHRS Recruiting process in PageUp or Temporary Faculty Contract processing in PeopleSoft.
  
  Open Labs are held on the following days/times:
  - Tuesdays from 9:00 a.m. - 10:00 a.m.
  - Thursdays from 2:00 p.m. - 3:00 p.m.
  These sessions are held via Zoom. Open this google doc to retrieve the Zoom information for each session. Please note, you must be logged into your SJSU email to open this document.
Open Labs - Faculty Services
- Faculty Services holds daily open labs and can assist with all aspects of faculty recruiting as well as all other faculty-related processes.
  
  These sessions are held via Zoom. Open this google doc to view the open lab schedule, including the Zoom information for each session. Please note, you must be logged into your SJSU email to open this document.
User Group
- Join/View the CHRS Recruiting User Group to receive updates on procedures, documentation, training, and more.
  
  Review meeting minutes from CHRS Recruiting User Check-ins (please note, these meetings ended in May 2023):
  - 2023
  - 2022
  - 2021
Security/Access
- All employees are automatically granted a base role in CHRS Recruiting which allows them to access necessary information should they become a search committee chair or member.
  
  Employees may request additional access using the SJSU @ Work and CHRS Recruiting System Access form. Once access is granted you will be able to:
  - Open Job Cards
  - View applications
  - Move applications from one status to another
  - Prepare and extend faculty job offers
  - Bulk compile documents for faculty recruitments
  The CHRS Recruiting Integration course (CHRS07) is required in order to access the integration tools in PeopleSoft (SJSU @ Work). You can submit the request for access but must also email chrs@sjsu.edu to request 1x1 training. Please note, this access is limited to 1-3 people in College Dean’s Offices or designated staff in other academic units (athletics, counseling, library).
  
  The typical turnaround time for access to be granted by the security team is 48 hours. Questions about the status of your form can be emailed to cmssecadm@sjsu.edu.
Faculty Recruitment - PT Temp Faculty
- - General Guidance
  - Step 1: Preparation
    - Position Management Action Form [DocuSign] (PMAF) (if applicable)
    - Temporary Faculty Appointment Position Description - Template [docx]
  - Step 2: Initiate the Recruitment
    - Initiate Recruitments [pdf] (step-by-step guide)
    - Job Card Field Requirements [pdf]
    - Approve Job Cards [pdf] (step-by-step guide)
    - CHRS Recruiting Approval Processes
  - Step 3: Manage the Recruitment
    - Manage Recruitments [pdf] (step-by-step guide)
    - Move Application Forward in the Process (video)
    - Bulk Move Applications (video)
    - Recruitment Steps - Fast Track [pdf]
    - Recruitment Steps - Fast Track (Concurrent Hire) [pdf]
    - Recruitment Steps - Full Recruitment [pdf]
    - References & Collecting Letters of Recommendation [pdf]
    - Screen Applications & Evaluate Interviews [pdf] (step-by-step guide)
    - Screen Applications & Evaluate Interviews (video)
    - Screening Criteria Details
    - Faculty Appointment Log
  - Step 4: Extend the Verbal Offer
    - This step is done outside of CHRS Recruiting
  - Step 5: Initiate the Background Check
    - Initiate the Background Check [pdf] (step-by-step guide)
  - Step 6: Prepare and Extend the Offer
  - Step 7: Manage the Background Check
    - Manage the Background Check [pdf] (step-by-step guide)
  - Step 8: Finalize Hire and Compile Hiring Documents
    - Prepare and Extend the Offer [pdf] (step-by-step guide)
    - Bulk Compile Applications (video)
    - Manage Faculty I-9s in CHRS Recruiting [pdf]
    - Process Flow: Tracker I-9 [pdf]
  - Step 9: Manage Data in PeopleSoft (Recruiting Integration)
    - Recruiting Integration [pdf] (step-by-step guide)
  - Step 10: Enter Contract Data in PeopleSoft
    - AY or 12-month Appointments (step-by-step guidance)
  - Step 11: Forward Documents to ESS
    - Send the bulk compiled documents, including the appointment form, via email to tempfaculty-ase-appointment@sjsu.edu
      (note: for colleges using the OnBase functionality, there is nothing to send via email)
Faculty Recruitment - Tenured/Tenure-Track/FT Temp Faculty
- - General Guidance
  - Step 1: Preparation
    - Position Management Action Form [DocuSign] (if applicable)
    - Position Announcement (provided by Faculty Services)
    - Advertising and Diversity Outreach Plan Template [docx]
  - Step 2: Initiate the Recruitment
    - Initiate Recruitments [pdf] (step-by-step guide)
    - Job Card Field Requirements
    - Approve Job Cards [pdf] (step-by-step guide)
    - CHRS Recruiting Approval Processes
  - Step 3: Manage the Recruitment
    - Manage Recruitments [pdf] (step-by-step guide)
    - Move Application Forward in the Process (video)
    - Bulk Move Applications (video)
    - Recruitment Steps [pdf]
    - References & Collecting Letters of Recommendation [pdf]
    - Screen Applications & Evaluate Interviews [pdf] (step-by-step guide)
    - Screen Applications & Evaluate Interviews (video)
    - Screening Criteria Details
    - Academic Finalist Interview Evaluation [pdf]
    - Faculty Apppointment Log
  - Step 4: Extend the Verbal Offer
    - This step is done outside of CHRS Recruiting
  - Step 5: Initiate the Background Check
    - Initiate the Background Check [pdf] (step-by-step guide)
  - Step 6: Prepare and Extend the Offer
    - Prepare and Extend the Offer [pdf] (step-by-step guide)
    - Offer Card Field Requirements [pdf]
    - Offer Card Guidance [pdf]
  - Step 7: Manage the Background Check
    - Manage the Background Check [pdf] (step-by-step guide)
  - Step 8: Finalize Hire and Compile Hiring Documents
    - Prepare and Extend the Offer [pdf] (step-by-step guide)
    - Bulk Compile Applications (video)
      - Please note, this step will be completed by Faculty Services
    - Manage Faculty I-9s in CHRS Recruiting [pdf]
    - Process Flow: Tracker I-9 [pdf]
  - Step 9: Manage Data in PeopleSoft (Recruiting Integration)
    - Recruiting Integration [pdf] (step-by-step guide)
      - Please note, this step will be completed by Faculty Services
  - Step 10: Forward Documents to ESS
    - Send the bulk compiled documents, including the appointment form, to Employee Support Services
      - Please note, this step will be completed by Faculty Services
Staff & MPP Recruitment
- - General Guidance
  - Step 1: Preparation
    - Position Management Action Form [DocuSign] (PMAF) (if applicable)
  - Step 2: Initiate the Recruitment
    - Initiate Recruitments [pdf] (step-by-step guide)
    - Job Card Field Requirements [pdf]
    - Approve Job Cards [pdf] (step-by-step guide)
    - CHRS Recruiting Approval Processes
  - Step 3: Manage the Recruitment
    - Manage Recruitments [pdf] (step-by-step guide)
    - Move Application Forward in the Process (video)
    - Bulk Move Applications (video)
    - Recruitment Steps - Staff & MPP (not UPD) [pdf]
    - Recruitment Steps - Staff & MPP - UPD [pdf]
    - Screen Applications & Evaluate Interviews [pdf] (step-by-step guide)
    - Screen Applications & Evaluate Interviews (video)
    - Screening Criteria Details
  - Step 4: Forward Recruitment Packet to Recruiter in UP
  - Step 5: Extend the Verbal Offer
    - This step is done outside of CHRS Recruiting and may not be done until given the go-ahead from the recruiter
  The following steps will be managed by the Recruiter in UP:
  - Step 7: Prepare and Extend the Offer
    - Prepare and Extend the Offer [pdf] (step-by-step guide)
    - Offer Card Field Requirements [pdf]
    - Offer Card Guidance [pdf]
  - Step 8: Manage the Background Check
    - Manage the Background Check (step-by-step guide) [pdf]
  - Step 9: Finalize Hire and Compile Hiring Documents
    - Prepare and Extend the Offer [pdf] (step-by-step guide)
    - Process Flow: Tracker I-9 [pdf]
  - Step 10: Manage Data in PeopleSoft (Recruiting Integration)
    - Recruiting Integration [pdf] (step-by-step guide)
  - Step 11: Forward Documents to ESS
    - Send the hiring packet to Employee Support Services
Additional Documentation & Videos
- - User Guides & Job Aids
    - Getting Started [pdf]
    - Helpful Tips [pdf]
    - Employee Portal Overview [pdf]
    - Manage Onboarding Tasks [pdf]
    - Dashboards (your dashboard is determined by your security role)
  - Videos
    - Introducing CHRS Recruiting
    - Campus Overview (SJSUOne login required)
    - Full System Overview (SJSUOne login required)
    - CHRS Recruiting Demos
Process Flows
- These flowcharts are intended to give you a high-level overview of the various recruitment processes in CHRS Recruiting. They do not include every step in the process.
FAQs and Additional Information
- - Frequently Asked Questions (FAQs)
  - CHRS Recruiting Glossary