You can reach us via email at email@example.com. You can also call us at 408-924-2308; however, please be aware that we have a limited
number of staff working on-site at any given time. If we are unable to answer your
call, please leave a voice message with your call back number. In your email or voice
message, include full details about your query, and we will respond as soon as possible
within standard weekday business hours. (We do not have professional staff working
nights or weekends.)
No, please do not contact our tutors directly. They are students with busy schedules,
and they are not always working—clients must respect their time and privacy. If you
need assistance, please send an email to our general address at firstname.lastname@example.org.
Yes, we have a student mailing list, and all SJSU students are encouraged to sign
up. If you use the following link, we will add you to the group within a few working
days. Once you are a member of the group, you will receive regular updates on our
hours of operation, changes to service, announcements, etc. Click here to sign up
Yes! For scheduled tutoring appointments (online or in person), all sessions are the
same length: 45 minutes. Within our online scheduling system, students can set up
two 45-minute sessions per week. If you are a graduate student working on a large
project or are an AEC student who needs the accommodation of extra tutoring time,
please complete this AEC/Graduate Request for Additional Tutoring Time form by following the instructions carefully.
We can schedule one additional (third) tutoring session for you each week. However, this is dependent on our availability in WCOnline; we are unable to schedule
an additional session if there is no availability showing in that week.
This depends on when the request was submitted. We do our best to action every request
as quickly as possible; however, there is no guarantee it can be scheduled when a
request is received outside of normal operational hours (e.g., on the weekend or late
We have limited professional staff members working in Clark Hall on weekdays, but
we are not currently holding tutoring sessions or workshops at that location. As part
of our phased return to in-person services, we will be offering scheduled, in-person
tutoring appointments in our location on the second floor of the MLK Library starting
on March 7, 2022.
Starting on Monday, March 7, 2022, we will begin a phased return to in-person services.
In the spring semester, this includes offering in-person tutoring appointments in
the library. Drop-ins will continue to be available only online (via our live chat
service), and workshops will be facilitated via Zoom. We will continue to gather feedback
from our users as we start to once again consider in-person writing support services.
Yes, we have partnered with the MLK Library to offer our “Ask a Tutor” live chat service.
Using SSO, students can log in and ask our tutors live chat questions at scheduled
times when we have tutors available—no appointment necessary. Our website provides
more information, and the direct link to our chat system is https://library.sjsu.edu/writingcenter-chat. Note that this service can only be used for brief questions—generally concerns that
tutors can address within 10-15 minutes. If you need more intensive help, please schedule
a full-length tutoring appointment.
We are available to assist you virtually through online tutoring sessions, conducted
through the Zoom web conferencing platform. Our online tutoring page provides all the details about online sessions; it also includes an informational
video about online tutoring.
The first thing you will need to do is create an account in WCOnline. View our video walk-through about how to register in our system and schedule an appointment.
Once you are registered and logged into the system, the next steps would be to
- select the "Online Tutoring" schedule from the drop-down options at the top of the
page; - scroll/go to the next date that has white slots that are available. (If you do not see any white slots available, this is because
all appointments are currently full.); - click on the white slot you would like to book; - complete the form and create your appointment.
To join your online tutoring session, take the following steps.
Login to your WCOnline account before the start of your session, and click on your yellow appointment box.
Click the yellow highlighted Zoom meeting link in the tutor bio section of your scheduled
If you’re signed into Zoom using your SJSU account, your session will start immediately.
If you’re prompted to authorize yourself, please click “Sign In to Join” and authenticate
yourself by following on-screen instructions.
You will be in the waiting room for your session. Your tutor will admit you at the
scheduled start time.
If you virtually arrive at your session on time but then experience some tech issues
(e.g., inability to share your document), then the tutor will give you some time to
remedy the problem. If you cannot fix the issue, then the appointment will end; however,
it will not be marked as a “no show” since you did show up for the appointment. However,
if you simply do not come to your appointment, it will be marked as a “no show.” If you are experiencing problems that aren’t allowing you
to begin the Zoom session, please cancel the session through our online appointment
reservation system or send us an email at email@example.com.
The WCOnline system automatically generates an email notification when a student joins
the session more than five minutes after the start time. The session is also marked
as missed/no-show. In the future, if you are experiencing problems that aren’t allowing
you to begin the Zoom session, please cancel the session through your WCOnline account
or send us an email at firstname.lastname@example.org. If you miss two appointments without cancelling in advance, you will be blocked
from the online scheduling system, so please remember to cancel in advance if you
are unable to join on time. We want to help ensure that this doesn't happen!
During peak periods each semester, there is high demand for writing support, which
is why you may see limited or no (white) available slots in the schedule. We are unable
to book appointments on behalf of students.
However, we do recommend students to check the WCOnline system every evening at 9:00 PM (standard time, from November to March) or 10:00 PM (daylight
savings time, from March to November), or early morning if possible. Our schedule is released a day at a time, up to five
working days ahead. For example, on Thursday at 9:00 PM or 10:00 PM (depending on
standard or daylight savings time), you will be able to see next Thursday's schedule
We have plenty of online resources that you can use on your own for self-study. We
have 100+ Homegrown Handouts posted on our website, and we also offer instructional video tutorials about different aspects of the writing process. Our blog is updated frequently, and its articles present plenty of tips and advice about writing.
Our Grad Writer Toolbox presents curated resources about writing specifically intended for graduate students.
We create these resources for students, so please use them in addition to online tutoring!
Yes. Visit our Workshops Calendar page to view the current schedule of workshops. The full list of workshop topics
is available at the link, as well as how to register (through WCOnline) and our workshop
policies. Our workshops are conducted through Zoom, and the necessary link is posted
in the WCOnline.
Workshop spaces are limited; therefore, please only sign up if you are confident you
will be able to attend.
Yes. Provided you attended the full duration of the workshop (and did not leave early),
any attendee who requires proof of attendance should complete the form link here http://bit.ly/wcworkshopconfirm. The request will be actioned within 1-3 working days.
Since March 2020, the Writing Center has carefully adhered to the institutional (SJSU), county (Santa Clara), and state guidelines for making sure we keep our students and team as safe as possible. These
measures have included a significant move to offering more remote writing support,
which we have achieved through online tutoring (via Zoom) and live chat services.
In March 2020, we withdrew all campus-based, in-person operations until further notice,
including our workshops which are now offered synchronously through Zoom. Our online
resources are continuously being developed to provide writing video tutorials, downloadable
guides, and much more.
We will be starting a phased return to in-person services in the spring 2022 semester;
at this time, we will begin to offer limited in-person tutoring appointments in our
library location. To ensure the safety and comfort of all students and staff, we have
installed plexiglass at the front desk; we will require everyone in our space to wear
masks; and we will have hand sanitizer available on every table. We will also have
a 15-minute time buffer between each tutoring session, during which time we will disinfect
all our tables.