Joining a Line Virtually

“Joining the Queue” allows you to wait to speak with a staff member from the Undergraduate Admissions, Student Outreach and Recruitment, Registrar's, Bursar's, and Financial Aid and Scholarship offices. You can choose to be notified by text as your turn approaches. Most offices offer both an in-person (meet in the Student Services Center) and a virtual (meet via Zoom) option. You will see the available options when you "join the queue". Note: The Registrar's and Bursar's offices offer an in-person option only when joining a queue.

Creating an Account and Joining the Queue

You can join a queue to receive services during available hours from a department in the Student Services Center like Undergraduate Admissions, Student Outreach and Recruitment, Office of the Registrar or the Financial Aid & Scholarship Office. Joining the queue will place you in line for the service you select and activate notifications to your phone or email when your turn approaches.

You will need your SJSU ID number in order to be given assistance although it is not required to join a queue.

Many departments also offer a live chat and over-the-phone option. You are not required to join a queue when using these two options. Please visit your specific department's webpage for more information.   

Joining the Queue Options

You have two options to join the Queue, either via the department website or by downloading the QLESS app. 


Click the “Join the Queue” button and follow the directions.

Download the App

Download the QLESS Android or iOS App. Once you’ve opened the App, look for SJSU and follow the prompts.

Common Text Commands 

Text "L" when you need to exit the line.


Text "S" when you want an update of your wait time or place in line.


Text "M" to request more time.


Text "H" for help to get additional assistance.


Text "W" to switch from text to voice call updates.


Text "N#" to notify you in XX minutes before it's your turn.

Join the queue!