Contacting Departments
The services provided in the Student Services Center (SSC) are available in a mix of modalities for students who need assistance. Below is information on how to contact each department in the SSC virtually and in-person. To place yourself in line for any type of services, please use Select a Service.
Department |
Contact |
Phone |
Hours |
LiveChat |
| ASPIRE/McNair |
ASPIRE: sjsu.edu/aspire Email: aspire-program@sjsu.edu McNair: sjsu.edu/mcnair Email: mcnair-program@sjsu.edu |
408-924-2540 |
Monday - Thursday: 9:00 am - 5:00 pm Friday: 9:00 am - 4:30 pm |
|
| Bursar’s Office |
General questions: bursar@sjsu.edu Cashier questions: cashierbanking@sjsu.edu SJSU ID questions: myid@sjsu.edu |
Monday - Friday: 9:00 am - 4:00 pm 408-924-1601 |
Monday - Friday: 8:00 am - 5:00 pm24/7 |
Chatbot 24/7 |
| Financial Aid & Scholarship Office (FASO) |
Email: fao@sjsu.edu |
Monday - Friday: 8:00 am - 5:00 pm 408-283-7500 |
In-person: Monday - Friday: 8:00 am - 5:00 pm Virtual Drop-Ins: Friday: 10:00 am - 3:00 pm |
Monday - Friday: 12:00 pm - 4:00 pm |
|
Graduate Enrollment Management (GEM) |
sjsu.edu/cgs/prospective-students/outreach-and-recruiting/index.php Prospective Graduate Students & Admissions Inquiries: grad-admissions@sjsu.edu |
Monday - Friday 9:00 am - 4:00 pm 408-283-7500 (press 2 for Grad Admissions) |
Virtual & in-person drop-in sessions and information sessions: Monday - Thursday: 8:30 am - 5:00 pm Friday: 8:30 am - 4:30 pm |
Monday - Thursday: 2:00 pm - 4:00 pm |
| Graduate Admissions & Program Evaluations (GAPE) |
sjsu.edu/gape and sjsu.edu/admissions/graduate Grad admissions: grad-admissions@sjsu.edu Current Students: graduate@sjsu.edu |
408-924-2480 |
In-person walk-ins at Window G |
|
| New Student and Family Programs (NSFP) |
Freshman: Transfer: Parents/Family: mystudentis@sjsu.edu All other inquiries: newspartans@sjsu.edu |
408-924-5972 |
Monday - Friday: 9:00 am - 4:00 pm |
Monday - Friday: 9:00 am - 12:00 pm & 1:00 pm - 4:00 pm |
| Office of the Registrar |
Staff: sjsu.edu/registrar/about-us/staff.php General: Completed forms: |
Monday - Friday: 9:00 am - 4:00 pm 408-283-7500 (press option 3) |
In-person: Monday - Thursday: 8:15 am - 4:45 pm Friday: 9:00 pm - 4:30 pm In-person walk-ins at Window R |
Monday - Friday: 2:00 pm - 3:30 pm |
| Peer Connections |
Email: |
408-924-2587 |
Monday - Wednesday: 9:00 am - 5:00 pm Thursday - Friday: 9:00 am - 4:00 pm In-person and virtual tutoring & mentoring appointments are available. Schedules vary by subject/service. Some night & weekend times available. Please visit: sjsu.edu/peerconnections/about/appointment.php to learn about making an appointment. If students have Supplemental Instruction sessions, those will be communicated in the classes with SI Leaders. Study Hall space is available in the Peer Connections space. |
|
| Student Outreach and Recruitment (SOAR) |
Email: outreach@sjsu.edu |
408-924-2564 |
In-person drop in counseling hours: Monday - Friday: 9:00 am - 4:30 pm Virtual Front Desk (sjsu.edu/soar): Monday & Friday: 1:00 pm - 4:30 pm Tuesday - Thursday: 9:00 am to 12:00 pm & 1:00 pm - 4:30 pm Welcome Center (located on Campus): 9:00 am - 4:30 pm |
|
| Undergraduate Admissions |
Email: |
408-283-7500 (press 1 for Admissions) |
In-person: Monday - Thursday: 8:15 am - 4:45 pm Friday: 9:00 am - 4:30 pm Virtual Drop-ins: Monday, Wednesday, & Thursday: 10:00 am - 2:00 pm |
Monday - Friday: 9:00 am - 12:00 pm & 2:00 pm - 4:00 pm |
