Case Management

Photo by Michelle

Support when you need it most.

If you find you’re hitting some “bumps” in your journey at SJSU, a Case Manager can provide direct support and help you find the resources you need to get back on track.

What We Do

General Challenges

For personal or school-related issues, contact Senior Student Affairs Case Manager Ben Falter

Residential Case Management

For on-campus students who need additional support, review our contacts page

Basic Needs Challenges

For issues related to food, housing, or other unforseen economic crisis, Request Assistance at SJSU Cares

How to Refer

If you’re concerned about a friend or student, fill out a Referral Form

Find More Resources

See our list of campus and community resources for confidential and 24-hour services

What to expect in a meeting

During a case management session, students are encouraged to openly share matters such as personal stress, academic concerns, or social challenges that maybe affecting them. Open dialogue can help both work together to identify next steps.

How to refer someone in need

If you’re concerned about a friend or student, you can submit a BIT Referral Form or a Request for Assistance from SJSU Cares. And you can always refer yourself whenever you feel you need some extra support.

Our Services

COVID-19