Contact Us

Financial Aid and Scholarship Office (FASO) at San José State University 


408-283-7500 ext 4  (Monday to Friday, 9:00 a.m. to 4:00 p.m.)


Office Location

SJSU Student Services Center
(Corner of 9th Street and San Fernando Street)

Hours of Operation

You can schedule a Virtual Appointment on Friday from 10:00 a.m - 3:00 p.m.

In Person Appointment on Monday to Thursday from 8:15 a.m. to 4:45 p.m. and Friday 9:00 a.m. to 4:30 p.m.

Live Chat

Tuesday to Friday, 12:00 p.m. to 4:00 p.m. Closed weekends and holidays.

Mailing Address

Financial Aid and Scholarship Office (FASO)
San José State University
One Washington Square
San Jose, CA 95192-0036

How to Submit Documents

You can choose any of these options to submit documents to the Financial Aid Office:

  • Use the link provided on your To Do list
  • Leave them in the drop off box located outside of the Student Services Center (the corner of 9th Street and San Fernando Street)
  • Mail them to:
    Financial Aid and Scholarship Office
    San Jose State University
    One Washington Square
    San Jose, CA  95192-0036

FASO Staff Directory


  • Coleetta McElroy, Director 
  • Carolyn Guel, Associate Director, Counseling and Advising Units.                                                                      Veteran Support Point of Contact
  • Lucy Serrato-Lager, Associate Director, Operations and Technical
  • Geri Soto, Administrative Analyst 

Operations and Technical Services Unit

Counselor and Advisor Unit

  • Anthony Bettencourt, Senior Lead Counselor and Federal Work Study Coordinator
  • Jared Blanton, Counselor/Verification Coordinator (Last Name A-G)
  • (Vacant), Advisor/Verification Specialist 
  • Amber Kizniene, Counselor/Direct Loan Coordinator (Subsidized/Unsubsidized, Parent and Graduate Plus, Alternative Loans)
  • Vacant, Counselor/Verification Coordinator (Last name K-N)
  • Kim Ngo, Advisor/Verification Specialist (Last Name O-Z)
  • Thuy Oka, Counselor/State Programs Coordinator (Cal Grant, CHAFEE & Cal National Guard)
  • Dung Tran, Advisor/Verification Specialist (Last Name H-N)

Scholarship Unit