Appointment Help

Joining Your Online Tutoring Session and Workshop

For more information on joining your online tutoring session, please follow the steps below. If you have any questions or need more support, email us at or call (408) 924-2308 during regular business hours.


Step 1. Login to your WCOnline account at

WCOnline main page

Step 2. Locate your appointment in WCOnline. It will be displayed as a yellow slot. Click on the yellow appointment box. 

Yellow slot with appointment booked in WCOnline

Step 3. Join the appointment. 

To join the session, click on the yellow ZOOM LINK not more than five minutes before the start time. Wait to be admitted from the waiting room.

Existing appointment page in WCOnline

If you are signed into Zoom using your SJSU account, your session will start immediately.

You do not need to continue with the remaining steps below.

Step 4. If you see this prompt, click “Sign In to Join.”

Authenticate using your SJSU account by following on-screen instructions.

Note: If you were previously signed into Zoom using your personal account, please sign out from Zoom and follow the steps again.

Zoom authorization prompt

Step 5. Click on sign in with “SSO” and follow the on-screen instructions. 

Zoom sign-in options page

Step 6. Enter “sjsu” in the text field and click the “Continue” button.

SSO sign-in page in Zoom

Step 7. Enter your SJSU ID and Password. 

SJSU sign-in page

You have successfully authenticated yourself, and your session should start automatically in Zoom.

Joining Your In-Person Tutoring Session

If you have any questions or need more support, email us at or call (408) 924-2308 during regular business hours.

Step 1. Head to our in-person appointment location on the second floor of the MLK Library prior to the start of your scheduled session.


Second floor plan of the MLK Library

Please remember to bring the writing that you'd like to review with your tutor along with any other helpful materials such as assignment prompts.

Step 2. Check in at the front desk. When your session time arrives, you will be shown your tutor. 

Tech Support for Joining Your Session

If you still have more questions about joining your tutoring session, our IT and systems support student coordinator will be available to answer your questions at the following times. 

  1. Online through our tech support drop-in Zoom meeting that will be available 12:30 p.m. - 1:30 p.m. on Mondays and Tuesdays and 1:00 p.m. - 2:00 p.m. on Wednesdays.
  2. In-person on Wednesdays from 1:00 p.m. - 2:00 p.m. in Clark Hall 126.