Frequently Asked Questions

Undergraduates (Bachelor's): questions about applying to graduate, Latin Honors, diplomas or other graduation related items: contact Registrar's Office at registrar@sjsu.edu and include your student ID.
Graduate Students (Master's and Doctoral): questions about Candidacy Advancement, graduation applications, Latin Honors, diplomas or other graduation related items: contact the GAPE Office at graduate@sjsu.edu and include your student ID.
Credential Applicants: questions about applying: contact Credential Services at credentials@sjsu.edu and include your students ID.

General Commencement Questions:

How do I know if I am eligible to participate in commencement?
- Students are eligible to participate in the Spring commencement ceremonies if they have submitted a graduation application to the Registrar's (undergraduate) or GAPE (graduate) office for the Spring or Summer semesters.
  
  Students are eligible to participate in the Fall commencement ceremonies if they have submitted a graduation application to the Registrar's (undergraduate) or GAPE (graduate) office for the Fall semester or if they are recent graduates from the Summer semester.
  
  Questions about applying to graduate? Please see the Registrar's website for details. If you are a graduate student, please contact the GAPE office. For credential students, contact the Credentials Office.
What is the difference between graduation and commencement?
- Commencement: is the ceremony that honors students whose degrees have been awarded, or will be awarded in the current season*.
  
  * The spring ceremony is for the current expected spring graduates and upcoming expected summer graduates. The fall ceremony is for the most recent summer graduates and current expected fall graduates.
  
  Graduation: is the completion of degree requirements. Students’ transcripts will include their degree and major after the Registrar’s Office or GAPE office awards their degree.
What are Latin Honors?
- Latin Honors are only awarded to undergraduate students. Graduate students are not eligible for Latin Honors.
  
  To qualify for Latin Honors, both your SJSU Cumulative GPA and your All College GPA must meet the minimum requirements, which can be found on the Registrar's Website.
  
  Latin Honors will be noted on both your diploma and transcript.
  
  Questions about Latin Honors may be directed to the Registrar's Office.
  
  College, student organization or society specific honors eligibility are determined by the associated college, student organization or society office. Contact them directly for more information.
How do I get my Latin Honors medallion?
- Latin Honors are only awarded to undergraduate students. Graduate students are not eligible for Latin Honors.
  
  Students who are expected to receive Latin Honors (based on their last graded semester) will receive an email from the commencement office with instructions for claiming their medallion before the commencement ceremony.
  
  After the commencement ceremony, once all students' final grades have posted, eligible students will be notified via email with instructions for when/where they can exchange or claim their medallion.
  
  Questions about Latin Honors may be directed to the Registrar's Office.
How do I verify or change the name that will be in the Graduation Book?
- Graduating student names are provided by the Registrar or GAPE offices. Please contact them directly to verify your name. For Spring, changes made after May 1 may not be reflected in the Graduation Book. For Fall, changes made after December 1 may not be reflected in the printed book.
  
  If you do not wish to have your name appear in the commencement book, please contact the Registrar or GAPE offices.
How do I verify or change the name that will be on my diploma?
- Please see information on this page about the name that is printed on your diploma. If you have any further questions, please contact the Registrar’s Office.
When will I receive my diploma?
- Undergraduate students, please view the diploma mailing schedule here. If you have any further questions, please contact the Registrar’s Office
  
  Graduate students, please contact GAPE Office directly.
Can I submit or change my information multiple times for the commencement ceremony?
- Yes, you can email our office at commencement@sjsu.edu to change your name for the commencement ceremony. If you contact us after the ceremony registration (RSVP) deadline, your changes may not be pre-recorded, but will be read live in the room during your ceremony.

Undergraduate Students:

Graduate Students:

Credential Students:

Doctoral Students:

Students: After Applying to Graduate, but Before the Commencement Ceremony

Do I need to register for my commencement ceremony?
- Yes, you need to register to walk in the commencement ceremony. You will receive an email to your preferred email address by the 2nd month of the semester, that will have more information on how to RSVP for the ceremony and claim your guest tickets.
Where do I get my cap and gown or regalia?
- Regalia can be purchased in person at the Spartan Bookstore during normal business hours from the start of Grad Fest to the end of the Commencement ceremonies. Students can also order online from Herff Jones, our preferred vendor, through the link on our website.
Where can I get additional guest tickets?
- Extra guest tickets are not guaranteed, and are dependent on the venue’s capacity and the number of students who have RSVP’d/registered to attend. If we are able to release additional guest ticket(s), we will email eligible students after the ceremony RSVP/registration deadline with instructions for how to claim them.
How can I claim my guest tickets?
- You can claim your guest tickets after you RSVP/register for your ceremony by logging into MarchingOrder at sjsu.marchingorder.com.
Where does the ceremony take place?
- The Commencement ceremony takes place at the Provident Credit Union Event Center on campus.
Is there a yearbook?
- SJSU’s graduation books are fully digital to align with our ongoing commitment to sustainability by reducing campus waste. Please visit our website www.sjsu.edu/commencement to view and/or download the digital version of our grad book.
Is there a practice walk for Grads?
- There is no practice walk or run-through for graduates. Graduates should instead arrive to the venue no later than 30 minutes before the ceremony starts, and follow staff instructions to get seated inside the building.
How can I change my name for the ceremony?
- Please email us as soon as possible with your name, student ID, preferred displayed name and preferred name pronunciation so that we can change your name in the system.
Can I Get a letter of invitation for my traveling family/guests?
- A letter from SJSU is not required for a visitor's VISA application. SJSU does not issue invitation letters for students or family members, but you can provide a copy of your graduation application, unofficial transcripts and academic calendar to your family so that they can include that with their application when they apply on their own merit.
Does my child need a guest ticket?
- All guests ages three (3) and up will need a guest ticket. Guests who are 2 years old or younger do not need a guest ticket.
Can I participate in more than one ceremony?
- No, students can only participate in one ceremony for their graduation. If a student is earning 2 degrees from 2 different colleges in the same semester, they will be able to attend both ceremonies.

Day-of Commencement

Where can I park on campus for the ceremony?
- You can park in any of the parking structures on campus. Please ensure that your regular parking permit is valid for the day/date of your ceremony. If it is not, you can pre-purchase a discounted parking permit on our website, or a full priced event parking permit on the day of the ceremony.
Can I buy gifts for a graduating student?
- Yes, you can pre-order from the link on our website or on the day of the ceremony there will be vendors that will be selling items in person.
Is there ADA (disabled) seating and parking?
- The Provident Credit Union Event Center is an ADA accessible building on campus. Students and guests with ADA accessibility needs will enter through the designated entrance on the ground floor of the venue (follow staff and signage directions). ADA accessible seating will be available inside of the venue on a first come, first served basis. All ADA students and guests may have one (1) assistant with them during the event. All other guests will need to find general admission seating (oftentimes seats can be found in the row about the ADA seats, but are not guaranteed).
  
  Students with vision, mobility or hearing needs, will be given the opportunity to sit in the front row of the student seating section during the ceremony. During the stage cross portion of the event, students with mobility needs will have access to a stage lift to assist them in getting on and off the stage.
  
  ADA accessible parking is available in all of our parking structures and lots on campus on a first come, first served basis. Please display a valid ADA placard, along with purchasing a parking permit when parking in any ADA parking space. (check out the Parking Services website for more information)
Where can I watch the live stream of the ceremony?
- Please visit our Ceremonies webpage on the day of your commencement ceremony for the livestream link. Live streams will begin 15 minutes before the start of each ceremony.
What time should I get to the ceremony?
- Students and guests, should arrive to the venue on campus no later than 1 hour before the ceremony's start time. Parking will be impacted/ traffic will be congested, so please arrive early enough to find parking and walk to the venue on campus before the arrival window listed above.
As a graduating student, what can I expect on the day of the ceremony?
- Students: After you have RSVP'd through MarchingOrder to attend the ceremony (deadline to RSVP is ~1 month before the ceremony), you will be given access to your guest tickets. Be sure to send them directly to your guests.
  
  Students should arrive to the venue on campus no later than 1 hour before the ceremony's start time. Parking will be impacted/ traffic will be congested, so please arrive early enough to find parking and walk to the venue on campus before the arrival window listed above.
  
  ADA (disabled) accessible parking is available in all of our parking structures and lots on campus on a first come, first served basis. Please display a valid ADA placard, along with purchasing a parking permit when parking in any ADA parking space. (check out the Parking Services website for more information)
  
  Upon arrival to the venue, students will check in by lining up outside by last name (alphabetically), and providing their photo ID to the staff who will hand them their personalized "name reader card". This card has a unique QR code that is scanned before crossing the stage and displays the student's name on the screen, while playing a professional recording of their name and known applicable honors. (to verify or make changes to the information on your name reader card, visit the "Card Help" tent after checking in.
  
  After checking in, students will proceed to the entry doors where a security screening is conducted (please refer to our event prohibited items to avoid delays). After passing through the security screening, students will be directed to enter the arena floor and staff will instruct them where to sit based on the information on their "name reader card". Once seated, students should remain in their seats until their row is released by the staff to cross the stage. After crossing the stage, staff will guide students back to their seat where they should remain until the end of the ceremony. Ceremonies are expected to last up to 2 hours.
  
  Guests and graduates should remain in their seats for the duration of the ceremony after the graduates have crossed the stage. Ceremonies are expected to last up to 2 hours.
As a guest of a graduating student, what can I expect on the day of the ceremony?
- Graduating students are given access to their guest tickets after they have RSVP'd to attend the ceremony through MarchingOrder. Contact your graduating student for access to your guest ticket.
  
  Guests should arrive to the venue on campus no later than 1 hour before the ceremony's start time. Parking will be impacted/ traffic will be congested, so please arrive early enough to find parking and walk to the venue on campus before the arrival window listed above.
  
  ADA (disabled) accessible parking is available in all of our parking structures and lots on campus on a first come, first served basis. Please display a valid ADA placard, along with purchasing a parking permit when parking in any ADA parking space. (check out the Parking Services website for more information)
  
  Guests will enter through the second floor entry (ADA entry available on the ground floor for ADA guest and one (1) assistant only). Guests will proceed to the entry doors where their guest ticket will be scanned and a security screening is conducted (please have your tickets out and ready to be scanned, and refer to our event prohibited items to avoid delays).
  
  After passing through the security screening, guests may access any general admission seating inside of the venue (seating is available on a first come, first served basis). Ample ADA guest seating is also available on a first come, first served basis, on the ground floor or mezzanine levels (top and bottom rows) of the venue.
  
  Guests and graduates should remain in their seats for the duration of the ceremony after the graduates have crossed the stage. Ceremonies are expected to last up to 2 hours.

Post Commencement/Post Graduation:

When will I receive my diploma?
- Undergraduate students, please view the diploma mailing schedule here. If you have any further questions, please contact the Registrar’s Office at registrar@sjsu.edu and include your student ID. Graduate students, please contact the GAPE Office directly at graduate@sjsu.edu and include your student ID.
How do I join the Alumni Association?
- You can join the Alumni Association online or by phone at 408-924-6515.
I joined the Alumni Association at the Spartan Bookstore during Grad Fest. When will I receive my membership card?
- You will receive your membership packet, including membership card, by the end of June (for spring graduates) or end of January (for fall graduates).
How do I request a transcript?
- The transcripts page on the Office of the Registrar's website provides information on requesting an official transcript. Visit the Office of the Registrar site for more information.
Where can I buy SJSU Alumni logo merchandise?
- Visit the Spartan Bookstore for exclusive SJSU Alumni merchandise. Don't forget Alumni Association members get a 10% discount. A coupon code will be listed on your membership card. Use this code during your online checkout to obtain your discount. When inside the store, please present your card to the cashier.
Does my Alumni Association membership give me access to the Career Center?
- Visit the Career Resources page for more information.
How do I receive a duplicate copy of my diploma?
- Please see this page.

If you have further questions, please reach out to the Commencement office using the contact information below.