Buildings and Facilities Units

• Electrical Shop

  • The Electrical Shop maintains, modifies and improves the campus electrical and lighting systems in addition to these responsibilities:

    - Installs new lights and wall receptacles

    - Replaces burned out lamps in permanent lighting fixtures

    - Resets tripped circuit breakers

    - Maintains the campus clock system

    - Responds to power outages

    - Troubleshoots electrical problems

    - Maintains fire alarm equipment

• Heating, Ventilation and Air Conditioning

  • The HVAC Shop employs Refrigeration Mechanics, Building Service Engineers, and Facilities Workers.

    This group of skilled craftsmen oversees the daily management of the campus buildings and maintains the air temperature and quality in the building interiors. Air temperature in the classrooms is maintained at 68° to 78° from 7:00 a.m. through 12:00 a.m.

    The shop is responsible for energy management programs related to the use of major equipment, makes major and minor repairs to facilities and performs preventive maintenance.

• Lock Shop

  • The Lock Shop maintains the campus key inventory and tracking system of key issuance and provides service for hundreds of door locks, cabinets, files, and padlocks; in addition, the lock shop handles:

    - Manual, keyless, and computerized access control systems

    - Locking systems design, remodel, and renovation

    - Door closure, hardware installation, maintenance, and repair

    - Key cutting for manual locking systems

    - Programming cards for keyless systems

    - Keyless entry system programming

    - Re-keying and lock changing

    To get in touch with the Lock Shop, call the FD&O main line at (408) 924-1990 or submit a help request ticket on iService.

• Plumbing Shop

  • The Plumbing Shop maintains and repairs the campus water system in addition to the following:

    - Main water line and reclaimed water system lines and valves

    - Maintain backflow prevention equipment

    - Assist contractors with hooking-up main water, gas, or sewer lines

    - Rough-in plumbing work, fixture-setting and trim, flush valve and traps repair, and gas line repairs

    - Fix leaking faucets, broken pipes, and plugged drain lines

• Elevators and Conveying Services

  • This department oversees the permitting, installation, upgrading, maintenance and inspection of all elevator and conveying equipment on campus.

Building Representatives

• Purpose
  • FDO endeavors to provide the best service possible to SJSU campus. With over 6 million square feet of buildings, an ageing infrastructure, and over 17,000 work requests annually, this can be very challenging. Given the size and complexity of the operation, effective communication between FDO and its customers is an important component to meeting campus needs.
• Building Represenatives' Roles

  • A Building Representative (BR) is the main communication conduit between FDO and building occupants. BR’s are appointed by their respective college/department/division leadership and are responsible for relaying information from FDO to appropriate building occupants as well as providing a central point of contact for students or staff wishing to report building problems to FDO. 

• FDO Customer Service Department

  • FDO staffs its service desk from 8:00 a.m. to 5:00 p.m., Mondays through Fridays, excluding university holidays, which can be reached by calling (408) 924-1990.

    The service desk receives and issues facility-related communications on campus and dispatches the appropriate personnel to respond. All communications between FDO and Building Representatives should flow through the service desk to ensure effective tracking, assignment and resolution of facility problems. The service desk can also help with training and procedures on how to use the virtual help ticket platform iService.

• Communication of Facility Shutdowns

  • The FDO service desk will issue communication to Building Represenatives about planned or emergency utility shutdowns as well as provide updates on major repairs due to system malfunction or failure. The BRs should forward these communications to the appropriate building occupants and remain in contact with FDO for all updates.

• Emergencies Defined

  • Emergencies are defined as; an immediate threat to life/safety, loss of utilities, building system failure, and immediate threat of property damage; as related to the building. Building Represenatives should be the primary point of contact for their division/college/department to FDO about emergencies.