Work Anywhere FAQ
Getting Started
- What is Work Anywhere?
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SJSU IT Work Anywhere offers resources, including support hours, applications, and technical tools to help you with academic activities and business operations off-campus
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- If I choose to Work Anywhere, what equipment do I need?
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When working away from Campus, please be sure you have everything you need to access the tools and services necessary to continue work and educational activities.
• Laptop (PC or Mac) or Tablet (iOS or Android)
• Smartphones (iOS or Android)
• Internet Connectivity
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- Where can I go to checkout equipment essential for teaching, learning, or working
anywhere?
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Equipment loaning is available for students, faculty, and staff to checkout at SJSU IT IMS Equipment Loaning through the Online Resource Booking systems.
Contact:
SJSU IT IMS Equipment Loaning
Location: IRC 112
Phone: 408-924-2888
Email: ims-equipment-loaning-group@sjsu.edu
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- Do you need VPN?
- Most SJSU systems and applications are provided via the Cloud and may be accessed readily. Visit the Virtual Private Network (VPN) webpage.
- How can I keep my documents and data secure while working from home?
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The SJSU IT Information Security Office has many resources to help you keep your information safe. Check out these pages that address remote/hybrid work:
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Zoom
- What are the Do’s and Don’ts to safeguard Zoom meetings?
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A list of best practices of the do’s and don’ts to safeguard your Zoom meeting session.
Check out the DO's and DON'Ts to safeguard Zoom meetings
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- Where are the Zoom FAQ?
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A list of questions focused on Zoom and the issues around Privacy, Security, Reliability, and Stability found on various websites and forums.
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- How do I give meeting participants the ability to share?
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If you’d like to give participants screen sharing permission when hosting your next meeting, simply click the arrow to the right of the Screen Sharing icon, select Advanced Sharing Options and select All Participants.
For detailed steps, visit Zoom support.
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- How to secure my Zoom meetings?
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SJSU already has some extra protocols in place to help keep you secure. Here are a few quick tips and some detailed information to further help you prevent Zoom bombing.
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- How Can I Improve my Zoom Connection?
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Here are some tips on How to Improve your Zoom Connection [pdf].
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- Does Zoom has enough capacity to handle the transition to online courses?
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Zoom is a web-based application that is hosted from the cloud and does not operate on our network. Attached is an email from Zoom to the Chancellor’s Office with detailed information on Zoom’s scaling processes for handling sudden influxes. Zoom has assured us that they can easily accommodate this increased usage without any problems.
We understand that Zoom is critical to your plans for online sessions. eCampus have done great work with Zoom and other online teaching tools to enable our campus’ transition to online modalities.
For more detailed information, please review this memo [pdf].
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Students
- What should I make sure I have access to?
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You are already be familiar with everything you need for remote/online learning. Just make sure you’re able to connect to everything you need for the times you're off-campus.
• Canvas
• MySJSU
• My Email, Calendar & Google GSuite (GSuite contains apps Google Docs, Spreadsheets, and Slides etc.)
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Faculty
- What should I make sure I have access to?
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You are already be familiar with everything you need for remote/hybrid instruction. Just make sure you’re able to connect to everything you need for the times you're off-campus.
• Teaching materials readily available in digital copies
• Web conference tool (Zoom)
• Hangouts Chat for messaging, voice, and video for communication
• Leveraging Canvas (Learning Management System)
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Staff
- What should I make sure I have access to?
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You are already be familiar with everything you need to work remote/hybrid. Just make sure you’re able to connect to everything you need for the times you're off-campus.
• Zoom
• FTS
• Store it on the network or Cloud (Google Drive) Transfer documents from PC to Google Drive. It is easier when your files are all in one place and accessible from any device, anywhere in the world.
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- Tips for Storing Information on Google Drive
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Do not put Level 1 data (confidential or personal identifying information) on Google Drive. Staff can use level 1 supported systems (Secure File Shared/Server/OnBase/PeopleSoft,etc).**** Please review Cheat Sheet: Information Classification and Handling [pdf] and CSU Responsible Use Policy [pdf]
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Technical Capacity
- Does the SJSU Network have enough capacity and speed to handle online and hybrid teaching?
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SJSU network infrastructure has enough capacity.
If you are working or teaching from home, your connections to services such as Canvas and Zoom do not go through the SJSU IT network. The only service that uses the SJSU IT network is Duo, and once you’re authenticated, you will not need to do so again for the rest of your work day.
It’s possible that if you are experiencing connectivity issues, it may be a result of your internet service provider (ISP, such as AT&T or Comcast). Many local ISPs are reporting increased usage due to the especially high volume of companies moving to work-from-home status.
If you wish to conduct class online from your workspace on campus, there is more than enough bandwidth on our university network. For context, the SJSU network currently has an external capacity of 100 Gbits. Typically, we see network traffic peak at only 14 Gbits. This includes streaming traffic in the dorms, research utilization, and regular daily campus activities. We have enough extra bandwidth to cover increased volume and don’t expect any capacity issues with the SJSU network.
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- Can I use my personal computer for remote access?
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Yes. Your personal PCs can easily use the cloud and exiting software to access SJSU systems. If there is some special software needed, we have developed an agreement for supporting personal laptops, that requires VP level approval
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Help Contact Info
- Who do I contact if I need help with Zoom, Canvas or other instructional tools?
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Contact eCampus, ecampus@sjsu.edu, (408) 924-2337 or visit their eCampus website
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- Who do I contact if I need help with other applications?
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Contact the IT Service Desk, (408) 924-1530, itservicedesk@sjsu.edu, or submit a ticket request
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- Who do I contact if I need help with Sami/Filemaker?
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Most business users contact EMTIC for support with both Filemaker and SAMI. You can also contact Redmine for tickets and project management. If you need additional support, contact the IT Service Desk.
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Account Access & Support
- Where can I get information regarding SJSUOne ID and Password?
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Visit the SJSUOne ID and Password FAQ.
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- Will I still need to use DUO to get access to my accounts?
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Yes, DUO still required. There are no changes in security/authentication requirements.
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- How do I request campus firewall requests?
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Contact the IT Service Desk
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- Where can I get Duo Two-Factor Authentication information?
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Visit SJSU Duo Two-Factor Authentication for the latest information
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PeopleSoft Access & Support
- How do I request PeopleSoft System Access?
- I need PeopleSoft training in certain areas before I can get access. Where is the
list of classes that require training?
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The PeopleSoft website training page will show which courses are needed for access.
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- How do I find out what roles I need to request for access?
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If the requested access is not listed as a check box option on the System Access Request form, it would be best to ask the departments’ Subject Matter Experts which roles are needed. HR has a website for the most common requested roles
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Additional Information
- News Release from Federal Communications Commission (FCC)
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FCC Chairman asked Internet Service Providers to take the pledge to not terminate services to residential customers because of their inability to pay their bills due to disruption caused by the COVID-19, including opening up wifi hot spots to anyone that needs it. Companies like Comcast, Google Fiber and AT&T have already signed up.
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- Several internet providers are offering free or low cost internet and opening hotspots to the public at no charge for students
