Password Help

First Time User

• I am a first-time user
• I don't remember my SJSUOne ID
• How do I change my password?
• How do I reset my password?

Open University Students: On the first day of late registration, we post an Open University Quick Admit login button on the MySJSU homepage. Click this login button to register and get a system generated ID and password.

Note: Activation of your SJSUOne account is optional.

New Matriculated Students and New Employees: As a first-time user, you must create a password before you can log in. Accounts have been created for all current faculty, staff, and students. Your SJSUOne account is automatically created and removed based on MySJSU records.
1. Go to SJSUOne Set/Reset Password.
2. Enter your 9-digit ID, and then follow the instructions to create a password.

Current User

• I want to change my password
• I forgot my password
• SJSU Account Management

Former/Open University Students

• I need to set up my password
• I need to order my transcripts
• MySJSU Account Help

If it has been more than 24 months since the end of your last semester, you no longer have access to one.sjsu.edu. You can order your official transcript directly from SJSU Transcript Ordering Services.

FAQ

• I am locked out of my account, what should I do?

  • Please wait 21 minutes for your account to reset.

• I know my ID, but I forgot my password.

  • If you forget your password, you can get a password reset.

    1. Go to SJSUOne Set/Reset Password.
    2. Enter your 9-digit ID, and then follow the instructions to create a new password.
• I don't remember my ID

  • If you forgot your ID, you can look it up.

    NOTE: Your account must be current.

    1. Go to SJSUOne ID Lookup
    2. Enter your last name, the last four digits of your Social Security number, and your birthdate.

    If it has been more than a year since your last semester, you will need to submit a help request with the SJSUOne Account Help.

• I still need help with my ID and/or password

  • Current Students and Employees: For assistance with your ID and/or password, please complete the SJSUOne Account Help.

    Alumni: If it has been more than one year since the end of your last semester, you will not be able to reset your password. Instead, submit an SJSUOne Account Help request.

Open a help ticket or Contact the IT Service Desk.