Having issues with Respondus LockDown Browser?

If you are a student who is experiencing issues with LockDown Browser, review these questions to troubleshoot your issue. 

  • Are you using an iPad and experiencing issues with LockDown Browser? 
    • If so, check with your instructor that iPads are an acceptable choice for this quiz. Instructors have to check the box to enable the use of iPads.
  • Did you already download LockDown Browser? 
    • If so, you must also locate the .exe file to install the software.
    • The .exe file will be in your downloads folder or in your downloads bar. See screenshots on page 2. 

Locate the downloads bar at the bottom of your screen and click on the .exe file to install LockDown Browser.


Or locate the .exe file in your downloads folder.


After clicking on the .exe file, an alert asks for your permission to make changes to your device. Click “Yes” and follow the instructions to complete the installation.

  • Have you encountered an error message when accessing the quiz using LockDown Browser? 
    • If so, make sure to access the quiz through a module or the quizzes tab in the left hand menu.
  • Are you having issues closing LockDown Browser? 
    • If so, make sure you submit the quiz and then you can close LockDown Browser.