PeopleSoft Online Grade Change Request FAQs

• Where can I find the policy on “I” or “RP” or “RD” grades?

  • All policies are posted online at https://www.sjsu.edu/senate/.  The University Policy S09-7 [pdf] governs the issuance of administrative grades such as I, RP and RD.  

• I would like to request a grade change from a grade other than I, RP, or RD (such as a C- grade) but the Online Grade Change Request page only offers I, RP, and RD grades. Is there a different procedure I need to follow?

  • Yes, the procedure to request for a change on original grades other than I, RP, or RD grades is different. Please refer to the Change from all other grades section of the Grading page for instructions on how to submit this type of grade change request.

     

• I inadvertently specified an incorrect grade in my request to change an I, RP, or RD grade for a student. How can I have this error corrected?

  • Requests in “Pending” status” can be cancelled. Follow the Online Grade Change Request - How to Guide [pdf] to do so. However, once the request has been processed, you will not be able to electronically cancel the request. We advise you to review and ensure the accuracy of your request before submission. If you need to make changes to a processed request, refer to the Change from all other grades section of the Grading page for instructions.

• Why am I not able to change an I, RP, or RD grade?   

  • Requests for grade changes can be made only for classes with posted grades of I, RP, or RD (excluding students whose degrees have been awarded).  Grades in green are eligible to change online.  You cannot change grades in red via the online process.  Please visit the Registrar's website on Grading for further information.

• I am changing an RD grade to an I grade. Where do I add the incomplete grade agreement for the student?

  • When changing to an I grade, you will need to go to the class roster to add an incomplete agreement.  Refer to the Online Grade Change Request - How to Guide [pdf] for detailed instructions.

• I do not see my request in the View Current Pending Requests page. What does that mean?

  • It means your request is being processed. 

• What is the processing time for grade change requests submitted through the Faculty self-service Online Grade Change Request in PeopleSoft? 

  • Requests submitted through the Faculty self-service process will be processed by the Office of the Registrar within 3 business days.

• As the instructor, will I get notified when the grades have been changed?

  • Yes, the instructor will receive email notification once the request has been processed.

• Will students be notified when their grades have been changed?

  • Yes, an email will be sent to the students’ preferred email address to notify them of the grade change in their course.

• What is the current procedure for changing grades other than I, RD and RP?  

  • The procedure for this type of grade change remains unchanged. Please refer to the Change from all other grades section of the Grading page for instructions.