Make-Up Policy - All make-up lessons will be scheduled for the designated make-up week, following each
6-8 week session, taking into account the following:
If a lesson is canceled by Timpany Center (instructor illness, facility closure, etc.),
a credit or make up lesson will be offered.
If a student misses a class due to medical reasons, and notification is received 4
hours of the scheduled lesson, a credit will be issued or a make up lesson will be
scheduled only after receipt of proper documentation. Documentation must be provided during the current 6-8 week session. Only one credit/make-up
will be provided per session.
If a student misses a class due to vacation or other scheduling conflict, credits
or refunds are not offered.
Class Refund Policy - All refund requests must be submitted in writing to the Timpany Center. Full refunds
(minus a $25.00 processing fee) will be issued if the request is postmarked at least
7 business days in advance. If payment was received via check, there is a 2 week waiting
period before the original check is processed and mailed. Credit card refunds will
be credited back to the original card account within 3 weeks of processing refund
request. Requests after the 7 day period must be submitted and will be handled on
an individual basis.
Returned Checks & Declined Credit Cards - If a check is returned, or a credit card is declined, Timpany Center management will
contact the individual on the account and notify them about the transaction. There
will be a $25 processing fee for ALL returned checks and declined credit cards additional
to the already due amount. If a credit card is declined, or a check returned two
consecutive sessions, Timpany Center management will ask that the session be paid
with cash only.
Open or “Free” Swim Before/ After Class - Please note that swim lesson participants are not permitted to enter/remain in the
water before or after their swim lesson. A child may visit the pool during OPEN SWIM
hours but must follow all age requirement rules and pay proper entry fees. These
fees are not included within the swim lesson registration cost. Inquire at the front
desk about obtaining a drop-in pass, monthly pass, or monthly family membership if
you or your child is interested in swimming during OPEN SWIM times. We offer discounts
on drop-ins for swim lesson students.
Proper Swim Gear
All Children under the age of 4 or children/adults who have known (or the possibility
of) fecal incontinence, must use an approved swim diaper/retainer before entering
Approved diapers/retainers for most ages can be purchased at the Timpany Center. If
you wish to purchase this item outside of the Timpany Center, please confirm with
staff that you are purchasing an approved style. Instructors and/or deck coordinators
will confirm with parents/guardians/attendants of participants who fall in the above
categories, that the proper swim diaper is being used.
Goggles are not required. However, they are strongly recommended.
Girls with hair medium or long hair must wear their hair pulled back.
Designated Parent Seating Area - To insure the quality of your child’s class, we ask parents/guardians to please remain
in a designated area during all classes. Approved areas include: the parent area
near the patio doors on the pool deck, the blue benches placed around the pool deck,
or the tables placed in the pool/front lobby area. Please avoid interrupting the
class while it is in session. If you have any questions, please wait until the end
of class to approach the instructor. Violation of this policy may result in two warnings
and dismissal from the pool area. Parents must remain on site during the entire lesson.
Designated Student Waiting Area - Students are NOT allowed in the water without their instructor at anytime. Instructors will meet their
students at the top of the steps of the pool area. Please be sure that students are
on time and remain with your child until the instructor arrives to greet the children
in their class.