Classroom Support

For university lecture room scheduling, please visit Academic Scheduling.

Instructional and Meeting Spaces (IMS) maintains and supports the audio visual presentation equipment (e.g., Projectors, Sound, and Displays) in many of the classrooms on campus.

List of supported classrooms.

Phone: (408) 924-2867

Email: classroom-support@sjsu.edu

Help us help you! When you reach out to us please provide the support technician with the following information:

• Your name or SJSUone/Tower ID Number
• A quick description of your issue
• Your computer model and operating system. Examples: MacBook Pro: High Sierra or Dell Laptop: Windows 10
• Any extra equipment you are using (adapters, microphones, etc.)
• IMS will create an IT Service Desk help ticket for your issue with the in-room equipment. This allows you to send any correspondence to your assigned support technician. You will be notified once your issue is resolved.

Spring and Fall

• Mon - Thurs: 7:00 am - 10:00 pm
• Fri: 7:00 am - 5:00 pm

Winter and Summer

• Mon - Fri: 7:00 am - 5:00 pm
  
  

Other Support Contacts

• A/V Equipment

  • If you need help operating any of the A/V equipment in the classrooms, contact (408) 924-2867 or visit IRC 112.

    IMS will create a IT Service Desk help ticket for your issue with the in-room equipment. This allows you to send any correspondence to your assigned support technician. You will be notified once your issue is resolved.

• Wi-Fi and Network

  • If you need help accessing Wi-Fi or with your network connection, contact (408) 924-1530.

• Maintenance and Furniture

  • If you need help with heating, cooling, electrical, lighting, or furniture, contact (408) 924-1990.

• Start of the Semester Faculty Training

  • During the first week of each semester we provide in-classroom support to ensure instructors are comfortable utilizing the technology in Extended/Next Gen (one of our technologically advanced classrooms, equipped with Video Conferencing and Smart Whiteboard capabilities) classrooms. Faculty will receive and email to their SJSU address, to inquire if support will be needed during this time.

    The eCampus team holds Extended (Next Generation) Classroom training sessions prior to the beginning of the semester to ensure ease of use.

    If you have been scheduled in a Extended classroom, you must attend a training session provided by e-campus. Please visit the eCampus Workshops and Events page.

• Classroom Training

  • It is very helpful to attend training on the proper use of the classroom for a more robust teaching and learning experience. Please contact eCampus for training schedules.

    eCampus facilitates campus wide workshops and trainings for various technologies used in teaching and learning in our supported classrooms.

Location: IRC 112 (on the South East side of the DMH building)

Phone: (408) 924-2867

Email: classroom-support@sjsu.edu