PCs and Tablets

What You Need to Know

The PC & Tablet Service has two primary functions:

  1. Desktop Support: Hands-on support for all campus computers, labs and mobile devices as well as software installation, hardware configuration, troubleshooting and project management
  2. Workstation Refresh Program: provides replacement workstations for staff
    • includes desktops, laptops, and tablets
    • every four years
    • for each Full-Time employee position and computer lab space on campus

Who has Access to PC & Tablet Service

  • Faculty
  • Staff
  • Labs in State-Funded or Self-Support units

Note: You must have an active SJSUOne Account

Cost and Requirements

There is no cost to SJSU users.

What You Need to Do

Submit a help ticket request

Support: Need Help or Have Questions

  • Faculty and Staff:  
    • Desktop Support is provided for Faculty and Staff work devices only.
    • Note that personal home devices are not supported.
    • Locate your college/department and contact your Desktop/IT Tech Support for assistance.
  • Ticket Request: Submit a ticket request